Sales Coordinator - Calgary

We have an immediate opportunity for a full-time sales coordinator to join our team in Calgary.

Some of the duties of this position are:

  • Processing of all orders, future orders, hold orders, inter-branch transfers, sample orders (where applicable)
  • Converting of orders received through any channel, such as phone, fax, mail, web or by sales representatives
  • Provide standard order confirmation to customers verbally and by e-mail
  • Sales support related duties. Recommend additional products to assist the customer to reach minimum order value, sourcing of product, office clerical as needed
  • Ensure pricing, operating principles and procedures are followed
  • Verify tax (where applicable) as well as high & low margins triggers at time of order entry
  • Investigating customer issues, assist in resolving problems, manage backorders to improve customer satisfaction
  • Perform daily backorder review. Expedite customer backorders based on need
  • Drive customer satisfaction by resolving customer inquiries and complaints. Liaise w/other departments as required to resolve customer needs
  • Follow up on pricing, billing, order status, late deliveries, short ships and proof of delivery issues

Qualifications

  • Familiarity w/order processing, Ability to read, interpret and understand order information
  • Ability to learn and describe our core products to our customers. Familiarize yourself with our systems to identify appropriate alternatives
  • Desire to satisfy and meet customer demands. Work with minimal supervision, in a fast paced environment
  • Basic computer skills, Outlook, Microsoft Office and knowledge of AS400 would be an asset
  • Excellent communications skills are required

GF provides access to our own excellent client management software that provides extensive sales history and client contact information along with mandatory reporting tools.

Pay for this position will be based on experience combined with a benefit package and group match RRSP.

To Apply for This Position

Email your resume in MS Word Format to: jobs@gf.ca